Our client is a U.S.-based Fintech company with an offshore office located in Upper Mall, Lahore. They are seeking two Contact Center Agents with a minimum of two years of relevant experience. The following details outline the position:

Contact Center Agent (English)

Opportunity to work within the Fintech sector and serve international clients.

Responsibilities

• Deliver outstanding customer service through effective communication and problem-solving. • Identify root causes of issues, propose appropriate solutions, and ensure timely resolution with follow-up actions. • Manage high call volumes, resolve complaints efficiently, and provide timely alternatives.

Requirements

• Must-have: Proficient English communication, writing, and active listening skills, along with prior customer support experience. • Preferred: Bachelor’s degree. • Required: Experience working in a U.S.-based customer service environment. • Required: Availability for flexible shift scheduling.

Benefits

Salary: PKR 90,000 – PKR 100,000 • Medical Allowance • Fuel Allowance • Mobile Allowance • Health Insurance and additional benefits.

Experience

• Minimum of two years of relevant experience.